Frequently Asked Questions

Everything you need to know about InterviewMate

Real-time Interview Assistance

Is there a tool that helps me during a live video interview?

Yes, InterviewMate provides real-time AI coaching during your actual interview. It listens to the interviewer's questions and instantly suggests personalized answers while you're on Zoom, Teams, or Google Meet.

How fast does InterviewMate respond during an interview?

InterviewMate achieves <1 second latency for transcription using Deepgram Flux, with complete AI-generated answers appearing within 2-3 seconds of the interviewer finishing their question.

Can I use this during a Zoom interview without the interviewer knowing?

InterviewMate runs in a separate browser window/tab and doesn't interfere with your video call. The AI suggestions appear on your screen only. However, users are responsible for following their company's interview policies.

Does InterviewMate work on mobile phones?

Currently InterviewMate is optimized for desktop browsers (Chrome, Edge, Safari). Mobile support is planned for future releases.

Technology & Performance

What AI technology does InterviewMate use?

InterviewMate uses Deepgram Flux for real-time speech-to-text (<500ms latency) and Claude 3.5 Sonnet for intelligent answer generation. This combination delivers the fastest and highest quality responses.

How does InterviewMate personalize answers to my background?

InterviewMate uses RAG (Retrieval Augmented Generation) with Qdrant vector database. You can add your resume, STAR stories, and prepared Q&A pairs. When answering questions, the AI semantically searches your background and incorporates specific details from your experience.

What happens if I don't have any background information added?

The AI will generate answers with placeholders like [your specific project] or [company name] that you can fill in with your own details. You'll see a tip suggesting the AI Q&A Generator feature for fully personalized answers.

Why is InterviewMate faster than other interview tools?

We eliminated threading bottlenecks by using fully async I/O architecture. Previous systems used background threads with 5-second timeouts. Our async implementation uses direct await calls, removing timeout issues entirely.

Pricing & Credits

How does the credit system work?

Each interview session consumes 1 credit when you press 'Start Recording'. Credits never expire and you can use them whenever you have an interview. No subscriptions - pay only for what you use.

Can I get a refund if I don't like the service?

All purchases are final. We offer a strict no-refund policy for digital products. However, refunds may be considered for technical issues (system failures, duplicate charges, unauthorized transactions) if reported within 7 days.

What's the difference between credits and one-time features?

Interview credits are consumed per session (1 credit = 1 interview). One-time features like AI Q&A Generator are purchased once and available forever.

Do credits expire?

No, credits never expire. Buy them now and use them whenever you have interviews - next week, next month, or next year.

Privacy & Security

Does InterviewMate record or store my interview audio?

No. All audio is processed in real-time and immediately discarded. We use streaming transcription - audio never touches our servers or gets stored anywhere.

Is my personal data safe?

Yes. We use strict user_id filtering in our vector database (Qdrant) to ensure complete data isolation. Your resume, STAR stories, and Q&A pairs are never shared with other users.

What data does InterviewMate collect?

We store: (1) Your account information (email, name), (2) Your uploaded background (resume, STAR stories, Q&A pairs), (3) Interview session metadata (timestamp, credits used). We do NOT store audio recordings or transcripts.

Use Cases

What types of interviews does InterviewMate work for?

InterviewMate works for any interview type: job interviews (tech, consulting, finance), PhD defenses and academic committee meetings, visa and immigration interviews, school admissions (MBA, graduate, undergraduate). Any video call where you need real-time AI assistance.

Can InterviewMate help with PhD defenses?

Yes! Upload your thesis, research papers, and key findings. InterviewMate helps you articulate your research methodology, defend your conclusions, and answer committee questions in real-time.

Does InterviewMate work for visa interviews?

Absolutely. Upload your application documents and background information. InterviewMate helps you answer questions about your purpose of visit, ties to home country, financial situation, and other common visa interview topics.

I'm a non-native English speaker - can InterviewMate help?

Yes! InterviewMate helps you phrase answers clearly and professionally. The AI suggests well-structured responses you can read and adapt to your speaking style.

Comparison

How is InterviewMate different from mock interview platforms?

Mock interviews help you practice before the interview. InterviewMate helps you DURING the actual interview when it matters most. It's real-time coaching, not practice.

Why not just prepare answers beforehand?

You can't predict every question. Even if you prepare 50 questions, the interviewer might ask the 51st. InterviewMate handles unexpected questions in real-time.

What about ChatGPT - can I just use that during interviews?

ChatGPT requires you to type questions manually, which takes too long during live interviews. InterviewMate automatically transcribes the interviewer's speech and generates answers instantly (<2 seconds).

Still have questions?

Contact us at support@interviewmate.tech or try InterviewMate for free

Get Started Free